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KuraDesk · one inbox for every channel

KuraDesk is one inbox for your whole business

WhatsApp, Messenger, Instagram, your website widget, and the Flutter in-app plugin all land in one shared desk. Your team claims chats, replies with templates, leaves internal notes, and hands work over — so every customer message is answered, and nothing sits unread in a separate app.

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Google or email sign-in

Shared team inbox

Role-based access

WhatsAppMessengerInstagramWebsiteFlutter
support.kurasika.tech/inbox

Kurasika Retail

All channels · one inbox

Open 4On hold 1Resolved

A

Alpha T.

2m

WhatsApp

Hi, has my order shipped yet?

C

Chipo K.

11m

Instagram

Thanks! That worked perfectly 🙏

B

Blessing N.

24m

Messenger

Can I pay on delivery?

F

Farai S.

1h

Website

Do you deliver to Bulawayo?

T

Alpha T.

Assigned to you

Open
Hi, has my order shipped yet?
Order #4412 — paid on Tuesday.
Hi Alpha! Yes, #4412 left our warehouse this morning. 🚚
Internal note · courier ref ZW-88231, ETA Friday
Write a reply…

Channels

Every place customers write you — one inbox

Connect WhatsApp, Messenger, Instagram, a website widget, Flutter, React, and WordPress. Agents see one queue, not five tools.

WhatsApp

Your business number in the shared desk — not on one phone.

Messenger

Facebook Page chats sit in the same queue as everything else.

Instagram

Instagram DMs arrive beside WhatsApp and the website — one thread per customer.

Website widget

Live chat on your site. Visitors stay on the page; your team answers in KuraDesk.

Flutter plugin

Drop in-app chat into your mobile app so those messages join the same inbox.

Connect WhatsApp through any provider

Meta Cloud
Twilio
360dialog
MessageBird
Vonage
Infobip
Gupshup

WhatsApp BSPs stay interchangeable. Messenger, Instagram, website, and Flutter use the same desk.

Features

What you can do with KuraDesk

Everything a small support team needs to answer customers on WhatsApp, Messenger, Instagram, the website, and in your app — together, without sharing a phone.

One inbox for every channel

WhatsApp, Messenger, Instagram, website chat, and Flutter in-app messages land in a single team inbox with full history, so any agent can pick up where the last one left off.

Assign work across agents

Claim or assign chats, filter by open, on hold and resolved, mark unread, and leave internal notes that customers never see.

Invite your support team

Owners add agents by email and control roles. Agents sign in and go straight to the inbox without access to billing or workspace settings.

Reply faster with templates

Save the answers you send every day and drop them into a conversation in one click, so common questions never slow the queue down.

Context without the handover call

Internal notes and full conversation history travel with the chat, so the next agent knows what happened without asking the customer to repeat it.

Works where your team is

Use KuraDesk in any browser or install it as an app on desktop and mobile, with new messages arriving in real time.

How it works

How KuraDesk works

KuraDesk is a web application for businesses that support customers on WhatsApp, Messenger, Instagram, the website, and in-app chat. Four steps from sign-up to your first shared reply.

01

Create your workspace

Sign up with Google or an email and password. Your workspace is the shared home for your support conversations.

02

Connect your channels

Link WhatsApp, Messenger, Instagram, a website widget, or the Flutter plugin. Incoming messages from all of them land in the same inbox in real time.

03

Invite your agents

Add teammates by email and pick a role. They sign in with that same email and land directly in the inbox.

04

Answer together

Agents claim chats, reply from the browser or installed app, leave internal notes, and resolve — with nothing lost between shifts.

Roles & access

Owners run the workspace. Agents just answer customers.

KuraDesk keeps billing and configuration away from the people whose job is replying. Owners and admins manage channels, teammates and subscription. Agents sign in and go straight to the inbox — no settings, no billing, no subscription of their own.

One email can belong to several workspaces. If you support more than one business, switch between them from the sidebar without signing out.

Owner

Full control — channels, teammates, billing, settings

Admin

Manage teammates and workspace settings

Supervisor

Oversee the queue and reassign conversations

Agent

Claim and answer conversations in the shared inbox

Viewer

Read-only access to conversations

Pricing

Simple per-seat pricing

Pay for the agents you add — no per-conversation fees. Every plan includes the full KuraDesk inbox; higher tiers add scale, controls and support.

Save up to 25%

Starter

$10

/ seat / mo

billed monthly

Up to 10 agents

For small teams sharing support across WhatsApp and more for the first time.

One inbox for WhatsApp, Messenger, Instagram, web & Flutter

Claim, assign & resolve chats

Templates & internal notes

Standard reporting

Google or email sign-in

Create workspace

Business

Most popular

$20

/ seat / mo

billed monthly

11 – 50 agents

For growing teams that pass 10 agents and need more control.

Everything in Starter

SLAs & advanced routing

Built-in team roles

Advanced analytics

Integrations & API, SSO

Priority support

Choose Business

Enterprise

Custom

50+ agents

For large or regulated teams that need security and scale.

Everything in Business

Audit logs & SAML / SCIM

Multibrand & multiple inboxes

Sandbox environment

Uptime SLA & dedicated support

Contact sales

Prices in USD, per active agent seat. Annual plans are billed once yearly and save up to 25%. Starter includes up to 10 agents; add more by upgrading to Business. Cancel anytime.

Signing in to KuraDesk

You sign in to KuraDesk with Google or with an email and password. Google sign-in is used only to authenticate you and create your KuraDesk session — we read your email address and basic profile so we can identify your account and the workspaces you belong to. We never read or send anything on your Google account.

If a colleague invited you, signing in with that same email adds you to their inbox. You can also create your own workspace and switch between them from the sidebar.

Who KuraDesk is for

KuraDesk is built for shops, clinics, schools, agencies and any business whose customers already message on WhatsApp, Messenger, Instagram, your website, or inside your app — teams that have outgrown one phone or five separate inboxes, and need history, accountability and a way to share the load.

KuraDesk is operated by Kurasika at support.kurasika.tech. Questions before you sign up? Email alpha@kurasika.tech.

Put every channel on one desk

Create a KuraDesk workspace, connect WhatsApp, Messenger, Instagram, your website widget, or the Flutter plugin, and invite your team. Customers keep writing where they already do.

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